Return/Exchange Procedures for customers
KIMILI does its best to provide excellent service and high quality products. It is important to us that you absolutely love your selection. If for any reason you are not completely satisfied with your purchase you can simply return the item(s). We are pleased to accept timely returns of item(s) in unused and undamaged condition. Item(s) must be returned in the original packaging, including tags, boxes and pouches. Customer can return an item for the duration of seven working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item, do not to declare the cost. KIMILI customer has only ten working days after receiving the parcel to request Exchange/Return.
In case you decide to return an item, please, send an email to firstname.lastname@example.org with your order number and the reasons for return. Our team will get back to you at soonest. Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and either the item will be exchanged or money will be refunded (based on customer decision).
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.
The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.